![]() Reboot the machine and initialize SophosZap again as you did above. For example, look for the Microsoft AutoUpdate program in your. Note: An appendable log is saved to the current user account's %Temp% folderĦ - Once SophosZap has completed its first steps you will see a prompt to Reboot and re-execute, as below:ħ. As with application freezes, the good news is that these crashes rarely bring down an. ![]() ![]() Paste it to the command prompt after typing cd at the front, then hit Enter:Ĥ -Start the application with the following command:ĥ - The following screen will appear and remain for several minutes whilst working: This issue is now fixed in Microsoft AutoUpdate 3.9.1. When installing the latest Office for Mac updates, the update process hangs. Locate SophosZap.exe in your downloads folder, right-click -> Properties.Ĭopy the Location path (in this example: C:\Users\ThisWouldbeYourUserName\Downloads) After the release of Microsoft AutoUpdate version 3.9.0 (released on April 11, 2017), you are no longer receiving automatic updates for Office for Mac. Install the great free and small app AppCleaner Open Finder, press Cmd Shift G, and paste /Library/Application Support/Microsoft/MAU2.0/ You will find 'Microsoft AutoUpdate.app', drag it to AppCleaner Click Remove There may be some unchecked boxes I suggest to not check (because they may relate to other Microsoft apps). Now enter the following addresses: 8.8.8.8 and. Next, click the DNS tab and then the Add ( ) button at the bottom. ![]() The update of Microsoft Word for Mac will fix the freezing problem if it is due to software issue. In the Microsoft AutoUpdate message box, select the Automatically keep Microsoft Apps up to date check box, then click Update. 1 - Disable tamper protection: Sophos Home Windows -How to disable Tamper protectionģ - Open an Administrative command prompt (Right-click on command prompt and select "Run as administrator") and navigate to the file location of SophosZap.exe by typing cd followed by the location where the file was downloaded.įor example cd C:\Users\yourUserName\Downloads Launch System Preferences and go to Network > Advanced. If you can’t see, run Microsoft AutoUpdate tool and check for updates. ![]()
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